Return & Refund Policy

At Kirkland, we want you to feel confident in every purchase. If you are not completely satisfied with your order, we are here to help. Please review the policy below to understand how returns, exchanges, and refunds work.

1. Return Window

You may request a return within 30 days of the delivery date. To be eligible, your item must be unused, unworn, unwashed, with all original tags attached, and returned in its original packaging. Items that show signs of wear, damage, alteration, odor (such as perfume, smoke, or deodorant), or that are missing tags will not be accepted.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

• Underwear, briefs, boxers, and any intimate apparel
• Socks that have been opened or worn
• Final sale or clearance items (clearly marked at the time of purchase)
• Gift cards
• Items damaged due to improper care, misuse, or normal wear and tear

3. How to Start a Return

To begin a return, email our support team at support@kirkland.com with your order number and the reason for the return. Our team will review your request and, if approved, send you return instructions and the return shipping address within 1–2 business days.

Please do not send any item back before receiving confirmation and instructions from our team. Returns sent without prior authorization may not be processed.

4. Return Shipping Costs

Customers are responsible for the cost of return shipping unless the return is the result of our error (for example, you received a defective, damaged, or incorrect item). We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item. Original shipping charges are non-refundable.

5. Exchanges

We are happy to exchange an item for a different size or color, subject to availability. To request an exchange, contact support@kirkland.com within the 30-day window. If the item you want is unavailable, we will process a refund instead. The fastest way to get the item you want is to return the original item for a refund and place a new order.

6. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

7. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is defective, damaged, or different from what you ordered, contact us at support@kirkland.com within 7 days of delivery with photos of the issue. We will cover the return shipping cost and send a replacement or issue a full refund, including any original shipping charges.

8. Late or Missing Refunds

If you have not received your refund after the timeframe above has passed, first check your bank account again, then contact your credit card company and bank, as processing times vary. If you have done all of this and still have not received your refund, please contact us at support@kirkland.com.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at support@kirkland.com. We can only cancel orders that have not yet been processed or shipped. Once an order has shipped, it must be handled through the standard return process described above.