Privacy Policy

This Privacy Policy explains how Kirkland ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website, make a purchase, or otherwise interact with us. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our website, and information from third parties.

Information you provide to us

• Contact details: name, email address, phone number, shipping and billing addresses.
• Order information: products purchased, order history, and preferences.
• Payment information: processed securely by our payment providers. We do not store full credit or debit card numbers on our servers.
• Communications: any information you share when you contact our support team, leave a review, or subscribe to our emails.

Information collected automatically

• Device and usage data: IP address, browser type, device type, operating system, pages viewed, and the dates and times of your visits.
• Cookies and tracking technologies: we use cookies, pixels, and similar technologies to operate the site, remember your cart, analyze traffic, and deliver relevant advertising.

2. Cookies and Tracking Technologies

We use cookies and tracking pixels, including the Meta (Facebook) Pixel and the TikTok Pixel, to understand how visitors interact with our site, measure the performance of our advertising, and show you relevant ads on third-party platforms. These technologies may collect information such as the pages you view and the actions you take on our site.

You can control cookies through your browser settings and opt out of interest-based advertising through tools such as the Digital Advertising Alliance and your device's advertising settings. Disabling cookies may affect the functionality of our website.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and order confirmations.
• Provide customer support and respond to your inquiries.
• Send transactional emails and, with your consent, marketing communications.
• Improve our website, products, and overall customer experience.
• Personalize content and deliver relevant advertising.
• Detect, prevent, and address fraud, security issues, and technical problems.
• Comply with legal obligations and enforce our terms.

4. How We Share Your Information

We do not sell your personal information for money. We share information only as described below:

Sharing information with advertising partners such as Meta and TikTok may be considered "sharing" or "selling" under certain U.S. state privacy laws. You can opt out as described in the "Your Privacy Rights" section below.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, or reporting obligations. When information is no longer needed, we securely delete or anonymize it.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your personal information.
• Opt out of the sale or sharing of your personal information for targeted advertising.
• Withdraw consent for marketing communications at any time.
• Be free from discrimination for exercising your privacy rights.

To exercise any of these rights, email us at support@kirkland.com. We will verify your request and respond within the timeframe required by applicable law.

8. Marketing Communications

If you have opted in to receive marketing emails, you can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any marketing email, or by contacting us directly. Please note that you will continue to receive transactional messages related to your orders.

9. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.